Matchbox Cineclub Online: How to Watch

If you’re joining us for Tales From Winnipeg, our first online screening season, we have a few helpful recommendations and information to help you fully enjoy your viewing expereince at home.

Matchbox Cineclub: Tales From Winnipeg is a limited online-only season in celebration of the Winnipeg Film Group, hosted on our new online platform, here. The programme, which features rare and exclusive work from John Paizs, Guy Maddin, Kevin Nikkel & Dave Barber, takes place over three days, 28th-30th August 2020. Festival passes are available here and single tickets are available via each film’s page, here. To help you get the best from the season, we’ve put together the following guide. If you can’t find what you need here, send us an email: info@matchboxcineclub.com.

1. We recommend using Google Chrome. We have found Firefox, Internet Explorer, Edge and Safari to be less reliable for streaming films.

  • To download Chrome on your computer or to get the latest update click here.
  • Or search “Google Chrome” in the App Store / Play Store if you are using a phone or tablet.

2. We encourage you to watch the film in full-screen mode by hovering your cursor over the video window and clicking the symbol that appears in the bottom-right corner (see below).

3. The stream is available in up to 1080p quality, which you can opt for by hovering your cursor over the video window and clicking the Resolution symbol, then selecting a resolution option (see below). Please note your internet speed may not accommodate seamless viewing at 1080p.

4. You can switch on SDH/captions/subtitles for d/Deaf and Hard of Hearing audieneces, or French language subtitles, by hovering your cursor over the video window and clicking the “CC” symbol that appears in the bottom-right corner.

5. Issues such as looping and lagging are most often sorted by refreshing the page.

6. To improve the strength of your internet connection, try to limit the number of devices connected to the router you are using. We also recommend closing all other windows, programmes and apps on the device you are using to watch the film.

7. It can help to bring your device closer to your router if you find your internet connection is poor.

8. If the film unexpectedly stops playing, please check your internet connection and try restarting your router.

Tales from Winnipeg-specific guidance

  • To access each film, pass holders must log in with the email they booked with, click the “Buy tickets / use pass to unlock films” button on any film programme, and you will be able to use your pass to unlock it.
  • Before a film programme goes live, you can pre-order your ticket. Once it’s live, unlocking a film is immediate.
  • Festival pass holders have access to all content once each event goes live until midnight on Tuesday 01/09. 
  • Festival pass holders will receive a Tales From Winnipeg zine via post once they have emailed us their delivery address at info@matchboxcineclub.com
  • Your individual ticket booking gives you automatic access to all content in a film’s package  – you do not need to reserve any additional tickets for additional content such as short films, Q&As, introductions and live performance. 
  • Ela Orleans’ live performance will live stream from 6pm on Friday 28/08, and will be archived for viewing shortly afterwards. 
  • Feature films and other additional content, including short films, Q&As and introductions can be viewed in any order, once the event goes live. 
  • For further queries and troubleshooting please contact the Matchbox Cineclub team at info@matchboxcineclub.com

Festival Passes for Matchbox Cine: Tales from Winnipeg are available here and single tickets are available via each film’s page, here

Thanks to Cample Line and Alchemy Film & Arts for the work which formed the basis of this guidance

Matchbox Cine’s Tales from Winnipeg event is part of Film Feels Connected, a UK-wide cinema season, supported by the National Lottery and BFI Film Audience Network. Explore all films and events at filmfeels.co.uk

Supported by the High Commission of Canada in the UK

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